Store Policy

Welcome to Book Dragon Hoard, where every book is a treasure waiting to be discovered! To ensure a smooth and enjoyable shopping experience, please review our store policies outlined below.

1. Ordering and Payment

• Placing an Order: Browse our extensive collection of books, add items to your cart, and proceed to checkout. Review your order details before finalizing your purchase.

• Accepted Payment Methods: We accept all major credit cards, PayPal, and other secure payment options as listed during checkout.

• Order Confirmation: After placing your order, you will receive a confirmation email with your order details and tracking information once your order has shipped.

2. Pricing and Availability

• Pricing: All prices listed on our website are in [currency] and include any applicable taxes. Prices are subject to change without notice, but you will be charged the price listed at the time of your order.

• Availability: We strive to keep our inventory updated, but in rare cases, an item may become unavailable after you place an order. If this occurs, we will notify you promptly and offer a suitable alternative or a full refund.

3. Shipping and Delivery

• Shipping Options: We offer a variety of shipping options to meet your needs, including standard and expedited shipping. Shipping rates and estimated delivery times will be calculated at checkout based on your location and chosen shipping method.

• Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or sales events, processing times may be slightly longer.

• International Shipping: We ship worldwide! However, international customers are responsible for any customs duties, taxes, or import fees that may apply.

4. Returns and Refunds

• Return Policy: If you’re not satisfied with your purchase, you may return it within 30 days of delivery. Please review our full Return and Money-Back Policy for details on eligibility, the return process, and refund procedures.

• Refunds: Refunds are processed within 7-10 business days after we receive and inspect the returned item. Original shipping costs are non-refundable unless the return is due to our error.

5. Cancellations and Order Changes

• Order Changes: If you need to modify your order (e.g., change the shipping address or add/remove items), please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

• Cancellations: You may cancel your order within 24 hours of placing it, as long as it has not yet been processed or shipped. After this time, cancellations may not be possible.

6. Customer Accounts

• Account Creation: For a more personalized shopping experience, you may create an account with us. This allows you to track orders, save your favorite books, and access special promotions.

• Account Security: Keep your account information secure, and notify us immediately if you suspect any unauthorized activity.

7. Privacy Policy

• Data Protection: We respect your privacy and are committed to protecting your personal information. Please review our full Privacy Policy to understand how we collect, use, and safeguard your data.

8. Customer Service

• Contact Us: Our friendly customer service team is here to help with any questions, concerns, or issues you may have. Reach out to us via [email/phone number] or use the contact form on our website.

9. Promotions and Discounts

• Special Offers: We regularly run promotions and discounts on select titles. These offers are time-limited and subject to specific terms and conditions, which will be detailed on the promotion page.

• Coupon Codes: Only one coupon code may be applied per order. Coupons cannot be combined with other discounts unless otherwise stated.

10. Gift Cards

• Purchase and Redemption: Gift cards are available for purchase and can be redeemed online at checkout. Gift cards cannot be refunded or exchanged for cash, except where required by law.

• Expiration: Our gift cards do not expire and have no hidden fees.

11. Prohibited Conduct

• Misuse of Website: Any misuse of our website, including but not limited to fraudulent activity, unauthorized access, or disruption of our services, will result in immediate account termination and may be reported to authorities.

12. Amendments to Policy

• Policy Updates: Book Dragon Hoard reserves the right to update or modify these policies at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review our policies periodically to stay informed.

13. Governing Law

• Jurisdiction: These policies are governed by the laws of [your jurisdiction]. Any disputes arising from your use of our website or purchases made with us will be subject to the exclusive jurisdiction of the courts in [your jurisdiction].