Shipping Information

At Book Dragon Hoard, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your used books, we offer a straightforward return and exchange policy to ensure your peace of mind.
If you wish to return or exchange an item, please contact our customer service team within 30 days of receiving your order. We will guide you through the return process and ensure that your concerns are addressed promptly and efficiently.
Your satisfaction is our priority, and we are here to make your shopping experience with us enjoyable and worry-free.

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At Book Dragon Hoard, we strive to ensure your satisfaction with every purchase. However, if you're not entirely happy with your order, we’re here to help with a straightforward return and refund process.

1. Return Eligibility

• Time Frame: You can return items within 30 days of the delivery date.

• Condition: Items must be returned in their original, unused condition, with all packaging and any included materials (e.g., dust jackets, inserts).

• Non-Returnable Items:

  • Digital products (eBooks, audiobooks)

  • Gift cards

  • Items marked as "final sale" or "non-returnable" at the time of purchase

2. How to Initiate a Return

• Step 1: Contact our customer service at [email/phone number] with your order number and reason for return.

• Step 2: We will provide you with a return authorization and instructions on how to send the item back to us.

• Step 3: Pack the item securely and include the return authorization slip in the package.

3. Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item received, defective product).

• Tracking: We recommend using a trackable shipping method to ensure your return reaches us safely. We are not responsible for items lost in transit.

4. Refund Process

• Refund Method: Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect the returned item.

• Partial Refunds: If the returned item is not in its original condition (e.g., damaged, missing parts), a partial refund may be granted.

• Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to an error on our part.

5. Exchanges

• If you need to exchange an item for the same product (e.g., due to a defect), please follow the return process above, and we will send out the replacement once we receive the returned item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any shipping costs.

7. Late or Missing Refunds

• If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company. If you still have not received your refund, contact us at [email/phone number] for further assistance.

8. Contact Us

• For any questions regarding returns or refunds, please reach out to our customer service team at [email/phone number]. We’re here to help!

Thank you for shopping at Book Dragon Hoard, where every book is a treasure!